Boring Post about Internet Providers

[lostcarpark]

I get my broadband over the airwaves via a little box on my roof. When it's working it's great, but it seems to have a tendancy to mysteriously stop, which is not fun at all. On Saturday it seemed to be slow all day, and on Sunday it wasn't working at all. This morning I put in a support call, then found out from madangie that it was working again. I meant to call to tell them, but the repair guy arrived before I got around to it. Apparently I was on an older system (I wasn't talking to the guy, but he wrote down the technical details, so I'll have a look later), which may be the reason it wasn't working as well as it should.

Hopefully things will work as they should from now on, but they shouldn't wait until people are having problems to tell them they need to be transferred to a new system, and they should have some level of customer service on Sundays, since a lot of their customers would be home users.

When my current service runs out (I paid for a year, but then they lowered their prices, so I'll get a few extra months), I'll be seriously thinking of switching, probably to DSL, as most people seem to have less trouble with that.

Comments

[lostcarpark.livejournal.com]

Yes, well, I haven't had that particular problem. The company seem to be doing quite well, covering a lot of rural towns where ADSL isn't available. I'm in the relatively fortunate position of having a choice, and I picked wireless as it was apealing to be independant of the phone line. I', not so sure any more.